Why Choose CRP?
Build Loyal Relationships with CRP Customer Service Training
There is a big difference between a satisfied customer and a loyal one. Satisfied customers are those who don’t have a current complaint. Loyal customers have stopped shopping for alternatives. They are stuck like glue to your company.
Here’s the facts about satisfaction versus Loyalty:
- 75% of customers who leave a company were satisfied or even “very satisfied” when they left.
- Only 25% of customers leave due to price – but most company executives think price is why they defect.
- 80% of customers leave a supplier due to the lack of a solid business relationship – but only 20% tell you that’s why they left.
The Customer Relationship Professional training program teaches your CRPs the importance of loyalty, why it is the principle mission of every customer contact employee and exactly how to develop loyalty-based relationships with customers.
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